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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is present on each and every page. A popup will show up. It includes detailed information about all the operations that you can carry out on that particular page. Each context menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive variety of how-to videos explaining how to work with our Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. Thus, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you need, take a glance at our comprehensive FAQ database, which contains questions asked by actual individuals and offers real solutions. We frequently update our FAQ database with new questions & answers in an attempt to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ section either, you can touch base with our great team of customer support engineers available 24/7 and eager to help you with any issue. Each support ticket you open will be responded to in less than sixty minutes (the average response time being just twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 293993

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com