Refund - Cancellation Policy

Eligibility for Refund

• Refunds are available for both software products and IT services purchased directly from our company.
• Requests must be submitted within 30 days of purchase. Beyond 30 days, no refunds will be processed.
• Custom development projects, consultation, or services with significant resource allocation are generally not refundable unless the agreed-upon deliverables are not met as per contract.

Conditions for Software Products

• Software products must not have been activated or used extensively. Products with substantial usage or where license keys have been issued may not qualify for a refund.
• For subscription-based software, refunds apply only to the most recent payment for the ongoing period and not for prior periods.
• Downloadable products/solutions are eligible for refund only if technical issues, which cannot be resolved by our support team, prevent software use.

Conditions for IT Services

• Refund requests for IT services (including but not limited to installations, configuration, support, or managed services) will be reviewed on a case-by-case basis.
• If a service has not commenced or no work has been delivered, a full refund may be approved.
• For partially delivered services, refunds will be prorated based on completed work.

Non-Refundable Items

• Custom-built solutions, third-party licenses, and domain registrations are non-refundable.
• Maintenance and service contracts after the cooling-off period (7 days) are not eligible for a refund.

Process for Requesting a Refund

• Please contact our sales team at “sales@theitcafe.in” with your purchase details and reason for the refund.
• Also you can create a ticket from your client dashboard after login.
• Our team will review your request and respond within 7 business days.
• Approved refunds will be processed back to the original payment method within 14 business days of approval.

Additional Guidelines

• We reserve the right to deny refunds in cases of fraud, abuse of policy, or violation of our terms of service.
• This policy is subject to change; the latest policy will always be available on our official website.